Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Below are some common questions about shipping, returns, and exchanges
After you place an order, we send your proof/mockup within 2–24 business hours. Once you approve, standard production takes 2–7 business days before shipping.
es! If you’d like to ship parts of your order to different locations, just leave the details in the order comments. We’ll follow up with a separate invoice for the additional shipping costs.
We offer rush production and expedited shipping options. Let us know your deadline, and we’ll do our best to meet it. Please note that additional charges may apply for both production and shipping.
Yes — if you’re local, you’re welcome to pick up your order. Just let us know ahead of time, and we’ll remove the shipping fee from your order.
No problem—email us at support@leathering.co with your deadline right after checkout. We’ll confirm whether we can expedite production or shipping to meet your need.
Yes—we ship worldwide! International customers are responsible for any import fees, VAT, or customs charges. These vary by country and aren’t included in your order.
Below are some of are common questions about orders
Absolutely. We include one free revision with unlimited mockups. If you’d like more adjustments after, it’s no extra fee—all part of our commitment to perfection.
Absolutely. Whether you need one, a few, or a hundred, we’ve got you covered.
Yes! You’re free to mix any styles, colors, and quantities to any order quantity. Just add your preferences in the order comments section during checkout.
Yes, you can mix and match as many hat or patch colors as you’d like. We make it easy to customize your order your way.
Yes, feel free to mix leather patch colors — there’s no minimum per color. For example, you can order one hat with a tan leather patch and others with black or any available option.
Use our Expert Mode to upload your logo and view unlimited mockups. We’ll only start production after you approve the final design.
Below are some common questions about our products
Yes, we offer patches only — with a minimum order of 12. Click here to get started.
Our patches are expertly applied by hand using our signature Leathering™ leather bond — a reliable, clean, and long-lasting method that’s been trusted for years.
Yes! In addition to our classic tones, we offer metallics like silver and copper, and a range of vibrant patch colors. A minimum of 50 hats is required for colorful or metallic patch orders.
The Richardson 112 is a mid-profile trucker hat, while the Richardson 115 has a lower profile and a snugger fit. Both are high-quality — the choice depends on your preferred fit and style.
Expert Mode lets you upload your logo, preview it on a hat, and fine-tune your design before you place an order. It’s a great way to be sure everything looks perfect before we begin production.
Yes, you can still make changes, like updating quantities, shipping details, or uploading your logo, before approving your mockup. Once you’ve approved the mockup or production begins, changes are no longer possible.
If you need to cancel, you can do so at any time before the order ships. A 20% cancellation fee applies to all orders, and a higher percentage may be deducted if production has already started. No refunds are available once a custom item is finished.
All custom products are final sale and non-returnable unless they are defective or don’t match your approved art proof. If there’s an issue, contact us within 15 days of delivery so we can help make it right.
We use our signature Leathering™ leather bond—a hand‑applied, durable adhesive that keeps your patch secure without stitching through the hat.
Don’t hesitate to contact us — or start a conversation with our team via chat. Just click the chat bubble in the bottom-right corner of the screen. We’re here to help!
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